REFUND POLICY

Thank you for purchasing our outdoor products (BBQ grills, tents, etc.) 🏕️🔥 To ensure your shopping experience, please carefully read the following return policy before purchasing:

I. Return Period
You can submit a return request within 3-7 days of receiving the goods (specific details are subject to platform rules). Returns submitted after this period may not be accepted.

II. Supported Returns
The following situations support returns:

Product has quality issues (e.g., damage, missing parts, etc.)
The received product does not match the order (e.g., wrong model or specification sent)
No-reason returns that meet platform rules (if applicable)

III. Return Conditions (Opened goods can also be returned)
To ensure a smooth return, please meet the following requirements:

The product is unused, uninstalled, or shows no obvious signs of use.
The original packaging is intact (including accessories, instructions, etc.).
It does not affect resale.

IV. Non-Returnable Situations
The following situations may not support returns:

The product has been used (e.g., a barbecue grill has been lit and used, a tent has been used outdoors for an extended period).
Human-caused damage or improper storage.
Missing accessories or severely damaged packaging. The return period has expired.

V. Return Shipping Costs

For quality issues or wrong items: Return shipping costs will be borne by us. For returns not due to quality issues: Shipping costs will be borne by the buyer.

VI. Refund Processing
After receiving the returned goods and confirming that everything is correct, we will process the refund within 3-7 business days.

Refunds will be processed via the original payment method, with the arrival time depending on the payment platform.

VII. Return Process

Contact customer service to submit a return request
Return the goods as instructed
Refund or exchange will be completed after warehouse inspection

Address: 205 Chantilly Ave, Louisville, KY 40214
Phone: (657) 565-4151
Email: help@greypine.store

If you encounter any problems during use, please feel free to contact us. We will do our best to provide you with a satisfactory solution, making your outdoor experience more worry-free 🏕️✨